Terms of Service

Usage

Our services can be used for anything that is legal under UK law, things that our services cannot be used for, but is not limited to is;

  • Carrying out DDoS or Amplification attacks
  • Being a peer for illegal torrenting
  • Hosting or facilitating of phising websites
  • Refund Policy

    We do not offer refunds on credit added to your account. In case of downtime your account will be credited as part of our 100% uptime SLA, by adding 5% of the monthly amount to your balance for every hour its down, to a maximum of 100%.

    Data Loss & Protection

    Node Balance ltd will not be held responsible for the backing up and integrity of customers data. In the case that data loss may occur, you will be held responsible for your own data. When a hard drive or SSD fails, we will replace the failed hardware within 24 hours.
    If you have outstanding bills for your services, then this can lead to data loss through server reinstallation after 7 days of being overdue or suspended.

    Billing & Cancellations

    Any services that have outstanding bills for 7 days will be automatically removed at midnight (7 Days after the date your credit runs out), this willl lead to total data loss on your server. If there are special circumstances regarding the payment, then the 7 days can be extended.
    All cancellations must be made via the billing and not via email. Cancellations will automatically cancel all outstanding invoices for the service and will be removed from your account immedieatly. Cancellations can be revoked at anytime, if not immediate.

    Our Guarantees

    All your services benefit from our guarantees

  • 99.99% Network Uptime
  • 99.99% Power continuity
  • 24 hour hardware replacement
  • 6 hour, business hours, ticket reponse time